Support
Super File Manager Max Support
Help for the Max edition, bought at makernet.com.br with a MakerNet license. For the Mac App Store edition, see the regular Support page.
Last updated: October 7, 2026
Contact
The fastest way is a support ticket in your account area. You can also write to sac@makernet.com.br; include your macOS version, the app version and the e-mail used on the license.
Licenses, devices and billing
Licenses, activated Macs and renewals are managed in your MakerNet account.
Frequently asked questions
- How do I move my license to a new Mac? Deactivate the old Mac in your account area (Devices), then activate on the new one.
- The app says the license could not be checked. The app revalidates the license from time to time and needs internet for that. Check your connection and try again; if it persists, open a ticket.
- How do I update? The Max edition checks for updates by itself and offers to install them.
- Does the app send my files anywhere? No. File contents, names and paths are never sent. The Privacy Policy lists exactly what the Max edition sends for licensing.